General FAQs

Frequently Asked Questions:


How can I request or view copies of your latest brochures?

Please click here to go to the brochure download page whereby you can download a copy of our latest brochure(s) in pdf format, to view interactively online or to order copies to be sent by post.

I’d like to report a fault with my Abode product, what do I do?

You can register a product fault in a number of ways, either by phone, email or by post, alternatively click here and complete the form to register directly a customer support case with our customer service team.


Where can I purchase Abode products?

Abode products are both on display and available for purchase from kitchen and bathroom retailers across the UK. To find your nearest displaying retailer, click here and simply type your postcode in the box and we will show you your 3 nearest outlets. To get directions to a particular store, simply click on the address and we will show you the location on Google Maps.

If you are looking for a specific product or are generally interested in either kitchens or bathrooms then we would always recommend that you call the retailer in advance of travelling to ensure they have the style of product on display which you are interested in.
Where can I find more detailed product specification and technical information on the product I am interested in?

If you have already identified the product you are interested in, then either enter the name or product code into the search box in the top left hand corner of the site. This will then take you to the dedicated product page for that item. Within the Details and Specifications box on the right hand side, you can access the product specification file, a detailed drawing of the product and also warranty information.

Within the Installation & Care Instructions you can download a copy of the relevant instructions for that item.

For certain products you can also find a detailed spare parts diagram too within the Spare Parts section.


Can I purchase spare parts for my Abode products?

Yes you can, either click here or visit www.tap-spares.com and you will be able to purchase your spare parts directly. If you need help and advice as to establishing the spare part required or do not find the item listed on the site please call our customer service team on 01226 283434.
How can I purchase a replacement filter for my Kitchen Tap?

Filters can be purchased directly from Abode on 01226 283434 or via the abode shop, please click here.

We offer discounts for multiple purchases via both methods. We accept payment by PayPal, cheque, credit & debit cards.


What are your Warranty terms?

In the unlikely event that you should experience any defect in the materials or workmanship of your new Abode product, the following terms of warranty apply for:

  • Abode sinks within 10 years of purchase.
  • Abode kitchen taps within 5 years of purchase.*
  • Abode bathroom taps or showering products within 5 years of purchase.


The purchaser’s sole remedy shall be the replacement (at the manufacturer’s discretion) of all or any part of the product that is defective.

* For taps, all working parts and valves along with decorative surfaces are guaranteed for a period of 5 years from purchase. O-rings are guaranteed for 1 year from the date of purchase provided that our advice concerning care has been observed and no scouring or chemical agents have been used. 



The above, is provided that the product has been used for normal domestic purposes in the UK and that the care, installation and maintenance instructions have been observed. 



The warranty extends to the original purchaser only.
What is limescale and how do I remove it?

Hard water is a mixture of calcium and magnesium compounds and is naturally occurring in some parts of the countries water supply. Limescale, the white chalky deposits left by this ‘hard water’ can reduce the life of ceramic valves and may mark the tap and shower.

Limescale when dry will have a white chalky appearance and will generally gather around the end of the spout, base of the spout and body of the tap.

A simple remedy to remove limescale marks and deposits (other than rubbing spray head nozzles) is to dilute white vinegar with water; soak the affected areas then clean with a soft cloth (an old toothbrush may be helpful for tight areas), the product should be rinsed with water afterwards.

The longer the limescale has been present the harder it will be to clean. Do not scrape the limescale off with a sharp object as this will scratch or damage the surface of the tap.

Customers should avoid domestic limescale cleaners as they will void their warranty and damage their product.

Please ref to our ‘Caring for your products’ section for further details on how to maintain your tap.


How do I care for my Abode product(s) and what are your cleaning recommendations?

Please click here for an a comprehensive guide to caring for your products


If you cannot find the answer to your question above, please click here and complete the contact us form and a member of our customer service team will be in contact with you shortly.

Abode is a division of Norcros Group (Holdings) Limited and is registered in England under company number 566694
Registered office: Ladyfield House, Station Road, Wilmslow, Cheshire, SK9 1BU

The contents of this website and all images contained within are copyright of Abode and cannot be used or reproduced without written prior permission. Whilst we endeavour to ensure all information is correct our policy is to continually improve and develop our products, and accordingly we reserve the right to amend specifications, particulars of weights, measures, prices, dimensions, finish and colour availability without prior notice. Errors & omissions excepted.

Abode, Distinctly, Aquifier, Tempeau, Pronteau and Proboil are registered trademarks of Abode.

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